Terms of Service

Last Updated: January 2025

These Terms of Service ("Terms") govern your access to and use of Estate Agent Co-Pilot's platform and services. By accessing or using our services, you agree to be bound by these Terms. Please read them carefully.

1. Acceptance of Terms

By creating an account, accessing, or using Estate Agent Co-Pilot, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our services.

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our services.

2. Description of Service

Estate Agent Co-Pilot is an AI-powered platform designed to automate and streamline estate agency operations. Our services include:

  • Customer Relationship Management (CRM)
  • Property listing and management tools
  • Automated marketing and communication
  • Document generation and compliance tracking
  • AI-powered insights and analytics

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.

3. Account Registration and Security

3.1 Account Creation

To use our services, you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.2 Account Security

You must:

  • Keep your password secure and confidential
  • Notify us immediately of any unauthorized access
  • Use a strong, unique password for your account
  • Not share your account with others

3.3 Account Termination

We reserve the right to suspend or terminate your account if you violate these Terms or engage in fraudulent, abusive, or illegal activities.

4. Subscription and Payment Terms

4.1 Subscription Plans

Estate Agent Co-Pilot offers a subscription-based service at £1,200 per month. We offer a 7-day free trial for new users. After the trial period, you will be automatically charged unless you cancel.

4.2 Payment

You agree to provide current, complete, and accurate payment information. Payments are processed through secure third-party payment processors. All fees are non-refundable unless otherwise stated or required by law.

4.3 Automatic Renewal

Your subscription will automatically renew each month unless you cancel before the renewal date. We will charge your payment method on file at the start of each billing cycle.

4.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation will take effect at the end of your current billing period. No refunds will be provided for partial months.

4.5 Price Changes

We reserve the right to modify our pricing with 30 days' notice. Continued use of the service after a price change constitutes acceptance of the new pricing.

5. Acceptable Use Policy

You agree not to:

  • Use the service for any illegal or unauthorized purpose
  • Violate any laws or regulations in your jurisdiction
  • Interfere with or disrupt the service or servers
  • Attempt to gain unauthorized access to any part of the service
  • Use automated systems to access the service without permission
  • Upload viruses, malware, or malicious code
  • Resell or redistribute the service without authorization
  • Impersonate any person or entity

6. Intellectual Property Rights

6.1 Our Content

All content, features, and functionality of Estate Agent Co-Pilot, including but not limited to text, graphics, logos, icons, images, software, and AI models, are owned by us or our licensors and are protected by copyright, trademark, and other intellectual property laws.

6.2 Your Content

You retain all rights to the content you upload to the platform (property listings, client data, documents, etc.). By uploading content, you grant us a limited license to use, store, and process your content solely to provide our services.

6.3 Feedback

Any feedback, suggestions, or ideas you provide to us become our property, and we may use them without compensation or attribution.

7. Data Protection and Privacy

Our collection, use, and protection of your personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. You are responsible for ensuring that any personal data you process through our platform complies with applicable data protection laws, including UK GDPR.

8. Warranties and Disclaimers

8.1 Service "As Is"

Our service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that the service will be uninterrupted, error-free, or completely secure.

8.2 AI-Generated Content

While our AI tools are designed to assist with estate agency tasks, you are solely responsible for reviewing and verifying all AI-generated content before using it. We do not guarantee the accuracy, completeness, or suitability of AI-generated content for any particular purpose.

8.3 Third-Party Services

Our platform may integrate with third-party services. We are not responsible for the availability, accuracy, or content of such third-party services.

9. Limitation of Liability

To the maximum extent permitted by law:

  • We shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability shall not exceed the amount you paid us in the 12 months preceding the claim
  • We are not liable for losses resulting from your use or inability to use the service
  • We are not liable for data loss, business interruption, or lost profits

10. Indemnification

You agree to indemnify, defend, and hold harmless Estate Agent Co-Pilot and its officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from:

  • Your use of the service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Content you upload to the platform

11. Termination

Either party may terminate these Terms at any time. Upon termination:

  • Your access to the service will be immediately revoked
  • You may download your data within 30 days of termination
  • We may delete your data after 90 days
  • Sections that by their nature should survive termination will remain in effect

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. Before initiating legal proceedings, parties agree to attempt to resolve disputes through good faith negotiations.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

  • Posting the updated Terms on this page
  • Updating the "Last Updated" date
  • Sending an email notification to your registered address

Your continued use of the service after changes take effect constitutes acceptance of the modified Terms.

14. General Provisions

14.1 Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Estate Agent Co-Pilot.

14.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

14.3 Waiver

No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.

14.4 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

15. Contact Information

If you have any questions about these Terms, please contact us:

Estate Agent Co-Pilot

Email: [email protected]

Address: [Your Business Address, UK]

Phone: [Your Contact Number]

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