Cookie Policy

Last Updated: January 2025

This Cookie Policy explains how Estate Agent Co-Pilot uses cookies and similar tracking technologies when you visit our website and use our platform. By using our services, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, smartphone, or tablet) when you visit a website. They are widely used to make websites work more efficiently and provide information to website owners.

Cookies can be "persistent" (remaining on your device until deleted or expired) or "session" cookies (deleted when you close your browser).

2. Types of Cookies We Use

2.1 Strictly Necessary Cookies

These cookies are essential for the website to function properly. They enable core functionality such as security, network management, and accessibility.

  • Authentication cookies: Keep you logged in to your account
  • Security cookies: Protect against fraudulent activity
  • Session cookies: Remember your preferences during your visit

2.2 Performance Cookies

These cookies collect information about how visitors use our website, such as which pages are visited most often and if users receive error messages.

  • Analytics cookies: Help us understand how users interact with our platform
  • Error tracking: Identify and fix technical issues
  • Performance monitoring: Improve site speed and functionality

2.3 Functionality Cookies

These cookies allow the website to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features.

  • Preference cookies: Remember your settings and preferences
  • Language cookies: Display content in your preferred language
  • Customization cookies: Personalize your user experience

2.4 Targeting/Advertising Cookies

These cookies are used to deliver advertisements more relevant to you and your interests. They also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

  • Marketing cookies: Track your visits across websites
  • Retargeting cookies: Show relevant ads based on your interests
  • Social media cookies: Enable social sharing features

3. Third-Party Cookies

We work with trusted third-party service providers who may also set cookies on your device. These include:

Google Analytics

We use Google Analytics to analyze website usage and improve our services.

View Google's Privacy Policy →

Payment Processors

Our payment partners use cookies to process transactions securely.

Customer Support Tools

We use third-party tools to provide customer support and live chat functionality.

4. How We Use Cookies

We use cookies for the following purposes:

Authentication

To recognize you when you log in and maintain your session

Security

To protect your account and detect fraudulent activity

Preferences

To remember your settings and personalize your experience

Analytics

To understand usage patterns and improve our platform

Marketing

To deliver relevant advertisements and measure campaign effectiveness

Performance

To optimize platform speed and functionality

5. Managing Your Cookie Preferences

5.1 Cookie Consent Banner

When you first visit our website, you'll see a cookie consent banner where you can choose which types of cookies to accept. You can change your preferences at any time by clicking the cookie settings link in our footer.

5.2 Browser Settings

You can control and manage cookies through your browser settings. Most browsers allow you to:

  • View cookies stored on your device
  • Delete individual cookies or all cookies
  • Block third-party cookies
  • Block cookies from specific websites
  • Delete all cookies when you close your browser

5.3 Browser-Specific Instructions

Google Chrome: Settings → Privacy and security → Cookies and other site data

Mozilla Firefox: Settings → Privacy & Security → Cookies and Site Data

Safari: Preferences → Privacy → Manage Website Data

Microsoft Edge: Settings → Privacy, search, and services → Cookies and site permissions

Important: Disabling certain cookies may affect the functionality of our platform and limit your ability to use some features.

6. Do Not Track Signals

Some browsers have a "Do Not Track" feature that signals to websites that you don't want to have your online activity tracked. Our website currently does not respond to Do Not Track signals, but you can manage cookies through your browser settings or our cookie consent tool.

7. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our business practices. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

8. More Information

For more information about how we collect, use, and protect your personal data, please read our Privacy Policy.

To learn more about cookies in general, visit www.allaboutcookies.org

9. Contact Us

If you have questions or concerns about our use of cookies, please contact us:

Estate Agent Co-Pilot

Email: [email protected]

Address: [Your Business Address, UK]

Cookie Summary Table

Cookie Name Purpose Type Duration
session_id Maintains your login session Necessary Session
_ga Google Analytics tracking Performance 2 years
_gid Google Analytics tracking Performance 24 hours
cookie_consent Stores your cookie preferences Necessary 1 year
user_preferences Stores UI preferences Functionality 1 year

Questions about our cookie usage?

Get in Touch