Privacy Policy

Last Updated: January 2025

At Estate Agent Co-Pilot, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform and services.

1. Information We Collect

1.1 Personal Information

We collect information that you provide directly to us, including:

Name, email address, phone number, and business details
Account credentials and authentication information
Payment and billing information
Property listings and client information you input into the system

1.2 Automatically Collected Information

When you use our platform, we automatically collect:

Device information (IP address, browser type, operating system)
Usage data (features accessed, time spent, interaction patterns)
Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information for the following purposes:

To provide, maintain, and improve our services
To process transactions and manage your account
To communicate with you about updates, support, and promotional offers
To analyze usage patterns and optimize platform performance
To comply with legal obligations and protect our rights
To train and improve our AI models (anonymized data only)

3. Data Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We work with third-party service providers who perform services on our behalf, including payment processing, data hosting, analytics, and customer support.

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect the rights, property, or safety of our company and users.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4. Data Security

We implement industry-standard security measures to protect your information:

Encryption of data in transit and at rest
Regular security audits and penetration testing
Access controls and authentication mechanisms
Employee training on data protection best practices

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights Under UK GDPR

As a UK-based company, we comply with UK GDPR. You have the following rights:

Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your personal data
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to certain types of processing

To exercise these rights, please contact us at [email protected]

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. When your account is closed, we will delete or anonymize your data within 90 days, except where we must retain certain information for legal or compliance purposes.

7. International Data Transfers

While we are based in the UK, some of our service providers may be located outside the UK. We ensure that appropriate safeguards are in place, such as Standard Contractual Clauses, to protect your data when it is transferred internationally.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Estate Agent Co-Pilot

Email: [email protected]

Address: [Your Business Address, UK]

ICO Registration Number: [Your ICO Registration Number]

Have questions about how we handle your data?

Contact Our Privacy Team